💝 Free Shipping Over $59.98

Shipping Policy

DO YOU OFFER FREE SHIPPING?

We offer free worldwide shipping on orders over $59.99.

HOW DOES OUR SHIPPING PROCESS WORK?

To reduce unnecessary packaging and provide competitive pricing, we work with fulfillment partners and warehouses in multiple regions around the world.

Depending on product availability, destination, and delivery efficiency, your order may be shipped from one of our domestic or international fulfillment locations.

Our goal is to process and deliver every order as efficiently as possible while maintaining appropriate product quality checks before shipment.

WHEN WILL I RECEIVE MY ORDER?

Orders may be shipped from different domestic or international warehouses depending on stock availability and the delivery destination.

Please allow additional processing time during holidays, promotional periods, high-volume sales events, or other periods of increased order activity.

Orders are generally processed Monday through Friday. Most orders are prepared within 2–5 business days after the order is placed. Orders are not normally processed or shipped on weekends.

In some cases, please allow approximately 3–5 business days for order processing before shipment.

Estimated delivery times after processing are:

  • United States: approximately 5–13 business days
  • International destinations: approximately 8–20 business days

Delivery times are estimates only and may vary depending on your location, shipping carrier, customs processing, weather conditions, local delivery services, and other circumstances outside our control.

PRIORITY PROCESSING & SHIPPING

If Priority Processing & Shipping is available and selected during checkout, your order will be prioritized for processing and shipment ahead of standard orders.

Because certain products may require additional preparation or quality inspection before shipment, priority processing may help reduce the amount of time your order remains in the processing queue, particularly during holidays and high-volume sales periods.

Priority processing does not guarantee a specific delivery date, as final delivery times may still depend on the shipping carrier and destination.

If you experience an unexpected delay or have questions regarding your shipment, please contact us at service@getunitedluxury.com.

WHY DO ITEMS FROM THE SAME ORDER ARRIVE SEPARATELY?

If you purchase multiple products in one order, they may occasionally arrive in separate packages and may have different tracking numbers.

This can happen because individual items may be stored and shipped from different fulfillment centers depending on inventory availability, product location, and the fastest available shipping method.

Items may also be shipped at different times rather than holding the entire order until every item is available for shipment.

WHAT HAPPENS IF MY PACKAGE IS DELAYED, RETURNED, OR LOST?

We take reasonable steps to ensure that orders are properly prepared and shipped with tracking where available.

Unfortunately, delays caused by shipping carriers, customs authorities, local postal services, or other circumstances outside our control may occasionally occur.

If a package is significantly delayed, returned to the sender, or confirmed as lost during transit, please contact our customer service team so we can review the shipment and determine an appropriate solution.

Depending on the circumstances and applicable policy, this may include reshipment, replacement, refund, or another suitable resolution.

Please refer to our Refund and Return Policy for additional information regarding situations that may qualify for a refund, replacement, or reshipment.

ORDER TRACKING

After placing an order, you should receive an order confirmation email containing the details of your purchase.

Once your order has been shipped, a shipping confirmation email may be sent containing information such as:

  • Your order number
  • Shipping carrier information
  • Shipment status
  • Tracking number
  • Other available delivery information

You can use the tracking number provided in your shipment confirmation to check the latest delivery status of your package.

Please note that tracking information may not become available immediately after a shipment is created. In some cases, the shipping carrier may require additional time to scan and update the package within its tracking system.

WHAT SHOULD I DO IF TRACKING SHOWS DELIVERED BUT I CANNOT FIND MY PACKAGE?

If the tracking information shows that your order has been delivered but you cannot locate the package, please first check around your entrance, mailbox, porch, yard, building reception area, or other secure delivery locations.

We also recommend checking with household members, neighbors, building staff, or anyone else who may have accepted the package on your behalf.

If you are still unable to locate your package, please contact us at service@getunitedluxury.com and provide your order information. We will do our best to assist you in reviewing the delivery status.

WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?

Depending on your destination, your order may be subject to import duties, taxes, VAT, customs fees, brokerage fees, or other charges imposed by your local government or customs authority.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee.

Any applicable customs duties, import taxes, or related charges are generally the responsibility of the recipient.

We do not control these charges and cannot predict the amount that may be assessed by customs authorities in your country or region.

We are also not responsible for delays resulting from customs inspections, customs clearance procedures, or other actions taken by local authorities.

For more information about potential import duties or taxes, please contact your local customs office before placing an order.

SHIPPING DELAYS

Although we make reasonable efforts to process and ship orders promptly, estimated delivery dates cannot be guaranteed.

Delivery delays may occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs inspections
  • Incorrect or incomplete shipping addresses
  • Public holidays
  • High order volumes
  • Local postal service delays
  • Transportation disruptions
  • Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us at service@getunitedluxury.com.

SHIPPING ADDRESS RESPONSIBILITY

Please review your shipping information carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address, including any necessary apartment, suite, building, unit, or postal information.

If you discover an error in your shipping address after placing an order, please contact service@getunitedluxury.com as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

CONTACT US

If you have questions about your order, shipment, tracking information, or delivery status, please contact our customer service team:

Email: service@getunitedluxury.com

Website: getunitedluxury.com

Scroll to Top