Refund Policy
At getunitedluxury.com, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return, refund, or exchange in accordance with the conditions outlined below.
RETURN AND REFUND ELIGIBILITY
Return and refund requests must be submitted within 30 days of receiving your order.
To request a return or refund, please contact us at service@getunitedluxury.com and provide the following information:
- Your order number
- The item or items involved
- The reason for your return or refund request
- Any relevant photographs or supporting information, if applicable
Returned products must be unused, in their original condition, and returned with the original packaging and proof of purchase where applicable.
Items that are used, damaged after delivery, missing components, or returned in a condition that prevents resale may not qualify for a refund.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted or processed.
RETURN SHIPPING COSTS
Unless the product is defective, damaged upon arrival, incorrect, or otherwise eligible for seller-paid return shipping under applicable law, customers are responsible for the cost of returning products.
Original shipping charges, where applicable, are generally non-refundable unless the return results from an error on our part.
We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged while being shipped back to us.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible at service@getunitedluxury.com.
Please retain the original product and packaging until your claim has been reviewed.
To help us process your request, you may be asked to provide:
- Your order number
- Proof of purchase
- Clear photographs of the damaged or defective product
- Photographs of the shipping package
- Your current shipping address
- A brief description of the issue
Once we review the information provided and confirm that the product was damaged or defective before or during delivery, we may offer a replacement, reshipment, refund, or another appropriate resolution.
Eligible replacements for items damaged during shipping will generally be provided without additional product or shipping charges.
Damage caused by improper use, misuse, accidental damage after delivery, unauthorized modification, or failure to follow product instructions may not qualify for a free replacement or refund.
INCORRECT OR MISSING ITEMS
If you receive an incorrect item or if an item is missing from your order, please contact service@getunitedluxury.com with your order number and relevant photographs where applicable.
After verification, we will review the issue and determine the appropriate resolution, which may include sending the correct item, replacing a missing item, or issuing a refund.
REFUND PROCESS
After your returned item is received, it will be inspected to confirm that it meets the applicable return requirements.
We will notify you after the return has been reviewed and let you know whether your refund has been approved or declined.
If your refund is approved, it will normally be processed within 3–14 business days.
Approved refunds will generally be issued to the original payment method used for the purchase unless another method is required by applicable law or agreed upon by us.
Please note that your bank, credit card provider, payment processor, or financial institution may require additional time to post the refunded amount to your account.
Processing times after a refund has been issued are controlled by your financial institution and are outside our direct control.
LATE OR MISSING REFUNDS
If you have received confirmation that a refund was issued but the funds have not yet appeared in your account, please first check with your bank, credit card provider, or payment service.
Financial institutions may require several additional business days to process and display refund transactions.
If you have contacted your payment provider and still believe there is a problem with your refund, please contact us at service@getunitedluxury.com.
EXCHANGES
Where applicable, exchanges may be available for eligible products returned within the 30-day return period.
If you would like to request an exchange, please contact us before returning the product.
Exchange availability depends on product inventory and the condition of the returned item.
If the requested replacement item is unavailable, we may offer an alternative product or refund instead.
CHANGE OR CANCEL AN ORDER
If you need to change or cancel an order, please contact us at service@getunitedluxury.com within 24 hours after placing the order.
We will make reasonable efforts to process your request before the order enters fulfillment or shipment.
Once an order has been processed, packed, or shipped, we may no longer be able to modify or cancel it.
If an order has already shipped, you may need to wait until the package is delivered and then request a return in accordance with this policy.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons.
Non-returnable items may include, where applicable:
- Personalized or custom-made products
- Products that have been used or altered after delivery
- Products damaged through misuse or improper handling
- Items missing original components or packaging
- Products that cannot be returned for health or hygiene reasons after opening
- Items specifically marked as non-returnable at the time of purchase
Any exclusions will be subject to applicable consumer protection laws.
RETURN CONDITION
To qualify for a standard return, products should generally be:
- In their original condition
- Unused and undamaged
- Returned with original packaging where possible
- Complete with included accessories, parts, manuals, and documentation
- Accompanied by proof of purchase or order information
We reserve the right to reject a return or reduce the amount refunded where an item has been used, damaged, altered, or returned incomplete, where permitted by applicable law.
RETURN AUTHORIZATION
Before returning any product, please contact our customer service team at service@getunitedluxury.com.
After reviewing your request, we will provide return instructions and any other information required to complete the return.
Please do not send a product to an address found on the shipping package or elsewhere without first receiving return instructions from us, as the return processing location may be different from the original shipping location.
CONTACT US
If you have questions regarding a return, exchange, cancellation, damaged item, or refund, please contact us:
Email: service@getunitedluxury.com
Website: getunitedluxury.com